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info@
iec-telecom.com
+97 (650) 555-0111
TICKETING SYSTEM
Section 1: Personal Details
Customer Name
Optima Number
Your Email
Rig
*
Rig MARAWWAH
Rig Al Noof
Rig Mehzem
Rig SMS Essa
Rig Junana
Rig Al Hail
Rig Al Ittihad
Rig Nurai
Rig AL YASAT
Rig ARYABHATT-1
Rig ALBZOOM
Rig AL GHALLAN
BATEEL
SHWEIHAT
BUTINAH
MARMAR
DIYINA
VKN3
Jubail
Yemilah
Salama
Gharbia
Al Qarnin
Al Danat
AL-Hyleh
ABK
YAS
Ramhan
Al Sila
Al Gurm
Al Sadiyaat
Muhaiymat
Murban
Al Leen
Section 2: Issue Category
*
Network/Internet Issue
No internet connection on the entire site
Wi-Fi shows connected without internet
Websites are slow to open
Specific applications are not loading properly
Specific applications
*
Facebook
Instagram
Botim
Zoom
TikTok
Youtube
Netflix
Prime Video
MS Teams
Email
Voucher related issues
*
Lost my voucher credentials
Unable to log into my voucher
Unusually high voucher consumption
Suspect someone else is using my credentials
Frequent disconnections on my voucher
N/A
Please provide us with your Voucher username
*
Section 3: Details of the Issue
Whern did the issue start
Just Now
Specific Time
Specific Time
Device type
iOS (iPhone/iPad)
Android (Phone/Tablet)
Laptop
Affected Area
Entire rig/site
Multiple devices affected
Specific room(s) or area (please specify)
Specific Area
*
Frequency of the issue
Constant/ongoing
Intermittent (comes and goes)
Happens at certain times (please specify)
Specific Time
Is your area covered with 4G
*
Comment
*
Submit