Support Ticket

Customer Name *

Optima Number

Your Email *

Site Name *

Description

Attachment

Device Type

iOS (iPhone/iPad)

Android (Phone/Tablet)

Laptop

When did the issue start

Affected Area(s) (if applicable)

Entire rig/site

Specific room

Multiple devices affected

Network/Internet Issues

 No internet connection on the entire site

 Wi-Fi shows connected without internet

 Websites are slow to open

 Specific applications are not loading properly

Voucher-Related Issues

Changes voucher type from welfare to corporate or vice-versa

Invalid username or password

Bandwidth quota limit exceeded

Concurrent session limit exceeded

Forgot my voucher credentials

Suspect someone else is using my credentials/ reset login password

Frequent disconnections on my voucher

Frequency of the issue

Constant/ongoing

Intermittent (comes and goes)

Happens at certain times

Is your area covered with 4G

Yes

No

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