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info@
iec-telecom.com
+97 (650) 555-0111
TICKETING SYSTEM
Section 1: Personal Details
Customer Name
*
Optima Number
Your Email
*
Site Name
*
Describe your field here.
Section 2: Issue Category
Network/Internet Issue
*
No internet connection on the entire site
Wi-Fi shows connected without internet
Websites are slow to open
Specific applications are not loading properly
Specific applications
Facebook
Instagram
Botim
Zoom
TikTok
Youtube
Netflix
Prime Video
MS Teams
Email
Voucher related issues
Lost my voucher credentials
Unable to log into my voucher
Unusually high voucher consumption
Suspect someone else is using my credentials
Frequent disconnections on my voucher
N/A
Please provide us with your Voucher username
Section 3: Details of the Issue
Whern did the issue start
*
Just Now
Specific Time
Specific Time
*
Device type
*
iOS (iPhone/iPad)
Android (Phone/Tablet)
Laptop
Affected Area
*
Entire rig/site
Multiple devices affected
Specific room(s) or area (please specify)
Specific Area
Frequency of the issue
*
Constant/ongoing
Intermittent (comes and goes)
Happens at certain times (please specify)
Specific Time
*
Is your area covered with 4G
Comment
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